I would just like to take the time to write to you guys and thank you for fantastic service that you provided for our hotel wireless project. Without the expert advice from your company the project would have not been such a success, Once again Thank You CompuFirm for your assistance in our hotel guest development project!
The CompuFirm help desk is available in 3 languages. Our Help Desk gives your employees or clients quick access to remote troubleshooting and call dispatching Your employees work seamlessly with senior-level certified technicians from the start, eliminating the need for time-consuming call escalations and long wait times from your local providers who also handle normal consumer walk in traffic and virus removal.
Our Help Desk service works by routing your companies calls to a toll-free phone number that is assigned to your company directly. The call is routed through our advanced national call center located in Lethbridge, Alberta. Our VOIP and CISCO based network and connects the caller with our first available network analyst. The analyst answers the phone and all e-mail and Internet help requests using your company name and resolves all issues directly including dispatching a technician to your location and following up when the call is complete. You set the limit on what we do, so we never infringe on the activity that builds your business or is less expensive to field in-house. Our Help Desk is open from 7:00 a.m. to 7:00 p.m. MDST Monday to Friday. For clients who require longer hours including 7x24 our national dispatch and technical center is open 24 hours a day to field your calls. we have optional extended plans available for onsite support as well.
Help Desk Reporting
Tracking each call and analyzing the calls disposition allows us to identify trends and recommend future solutions that will provide you with a solid business purchasing decision when it comes to technology solutions. CompuFirm will also deploy monthtly reports available in your client portal online 24/7. These reports are designed to alert your company to situations where your end users may see a business benefit from upgrades, enhanced equipment, new equipment or further training.
CompuFirm uses a sophisticated call-tracking database to log every support call and its resolution (called our Agent Disposition) and carefully analyze the data to give you valuable...
Extending help deks hands into the field across Canada in over 1,500 communites.IT departments, sub contractor companies & businesses around the world are subject to increasing pressure to ensure high availability and reliability of network and systems at the end-user level. Inadequate systems performance and unplanned downtime are highly visible to users and can ultimately be very costly to your business. In addition, increasingly disparate IT infrastructures have more costly and resource-intensive support requirements, with a large number of builds and images at multiple sites to maintain.
CompuFirm Desk-side support services improves the reliability of your IT infrastructure through ensuring fault and repair calls are quickly resolved through the deployment of a fully qualified technical engineer to apply corrective and preventative actions to a problem on an end-user machine no matter where they are in Canada. CompuFirm also uses an award winning online service tracking, reporting & submission portal to track all your service requests every step of the way.
CompuFirm realizes that there are many other companies who provide this same type of "third party service" but do not implement or report any accurate findings. However, now all but some contractor companies goal is to return to the location multiple times and bill accordingly, thus increasing your repair cost on post warranty issues. CompuFirm provides a completely different approach to IT management, Click here to learn more about our desk side services.
The CompuFirm data installation program provides companies, IT departments,
and general contractors, a skilled and experienced team, working with state
of the art manufacturing and testing equipment, is dedicated to providing standard
and specifically designed products and services that are of the highest quality
and reliability. Structured voice / data network cabling installation, Data
Cabling Installation (Cat 5, Cat5e, and Cat 6), Fiber Optic Installation, Business
phone systems, VoIP Phone Systems and installations.
We provide General Contractors low cost cable installation in new construction
development. Many of our technicians are master electricians and provide commercial
installation services to companies such as Harvey's, Tim Horton's Restaurants,
LuLuLemon and more. Our 5 warehousing facilities contain a wide range of finished
goods and raw materials permitting us to ensure 24 hour deliveries of most orders,
including custom made products, throughout Canada and the United States.
Our Onsite services include, but are not limited to:
Nation Wide Data Network Cabling Installation (Ethernet cabling) using Cat
5, Cat5e, and Cat 6 cable installation
Voice / Telephone Wiring & Cabling Installation
Structured Cabling Design & Implementation
Fiber Optic installation in Calgary and surrounding areas
Business phone systems
VoIP Phone Systems
Data Wiring & Network Installation
Nation Wide WiFi / Wireless Network Installation | WLAN Networking Setup | Access
Point Installer
Nation Wide Camera Installation (CCTV, IP Security Cameras, Wireless Cameras,
& Video Surveillance Install)
Nation Wide Alarm System Cabling & Installation
Nation Wide Audio / Video Cabling & Wiring for Calgary and surrounding areas
Nation Wide Line of Sight Solutions
Contact us today for more info, email us
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With our various service agreements CompuFirm Canada is committed to providing technical services and support as if we were employees of your company. Our maintenance agreement is a perfect fit for companies with Information Technology requirements that don't justify a fulltime employee, an IT department who would like some external assistance with work load, process implementation and more!
Many financial benefits are realized through our maintenance agreements: reduced hourly rates, no travel charges, 24/7/365 support and computer consulting to verify you are spending your IT dollars the most efficiently.
As part of our maintenance agreement we monitor your
daily backups and notify you if a backup job is not successful, Deploy emergency
system patches from vendors, apply security updates, provide 3rd party assistance
for internet or telephone problems and more..
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Connect with us
Our IT, Your Industry
We support businesses of all sizes from the small office to the global corporate giants. CompuFirm tailors our IT solutions to specific industry types.
Extending help deks hands into the field across Canada in over 1,500 communites.IT departments, sub contractor companies & businesses around the world are subject to increasing pressure to ensure high availability and reliability of network and systems at the end-user level. Inadequate systems performance and unplanned downtime are highly visible to users and can ultimately be very costly to your business. In addition, increasingly disparate IT infrastructures have more costly and resource-intensive support requirements, with a large number of builds and images at multiple sites to maintain.
