IT Services for Franchises

Franchise help desks around the world are subject to increasing pressure to ensure high availability and reliability at the end-user level along with increased call volumes and reduced staff. Inadequate systems performance and unplanned downtime are highly visible to users and can ultimately be very costly to your business. In addition, increasingly disparate IT infrastructures have more costly and resource-intensive support requirements, with a large number of builds and images at multiple sites to maintain.

CompuFirm provides IT help desks and franchises with a single point of contact for all onsite technical support needs.

CompuFirm Desk-side support services improves the reliability of National IT infrastructure through ensuring fault and break fix, IMACS and projects are quickly resolved through ComuFirms' sophisticated call handling systems. Our National Commercial Business Contact Center deploys a fully qualified technical engineer to fix or troubleshoot a problem on an end-user machine no matter where they are located in the world.

CompuFirm is a unique business that has created national and international strategic partnerships that have created the industry's most robust and reliable IT support network. Downtime is simply not an option for CompuFirm . CompuFirm acts as an internal IT department and joins your internal team to provide your organization with the power of our network. With our strategic partners, internal certifications and industry leading partners along with our disaster prevention and recovery systems such as our remote data backup services, domain hosting and E-commerce solutions, this has allowed us to deliver the proven resources required by this franchises to provide the true global outsourcing experience.

CompuFirm can can deploy a technician who works in your office, resolutions is now just walk down the hall. Allow our field team to really become part of your internal IT team. CompuFirm can deploy a technician desk side for your end users who is stationed in your remote or national locations. This adds increased network up time, reduced costs *(billed monthly rather than hourly) and an internal IT support desk! We deploy technicians with vendor warranty authorizations specific to each and every clients needs, this allows your organization to keep total control over your IT assets & security. Our technician will be able to carry out all warranty repairs on your Servers, Printers, Laptops, Desktops & Peripherals this feature minimizes the usage of 3rd part technical resources who are often contracted to general virus repair clean up shops.

Weather you have a robust national network or a small 4 office system our technical staff can manage your network today!